Privacy policy

Last updated: October 20, 2026

This Privacy Policy describes how Johnson Brothers Lapidary (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from johnsonbrotherslapidary.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly may include:
- Basic contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect through Cookies. We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties. We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies that support our Site and Services (for example, Shopify) and our payment processors (who collect payment information to process your payment and fulfill your orders). Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information
- Providing products and services — to process your payments, fulfill your orders, send you notifications related to your account and transactions, manage your account, arrange shipping, and facilitate returns and exchanges.
- Marketing and advertising — to send you marketing and promotional communications by email, text, or mail (where you have not opted out), and to tailor the Services.
- Security and fraud prevention — to detect, investigate, and act on possible fraudulent, illegal, or malicious activity.
- Communicating with you — to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. For information about the cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences) and to run analytics and better understand how the Services are used. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Removing or blocking cookies can negatively affect your experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With vendors and service providers who perform services on our behalf (such as IT, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
- With business partners such as Shopify, to provide the Services. Our partners use your information in accordance with their own privacy notices.
- When you direct, request, or consent to disclosure, such as to ship your products.
- In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations (including to respond to subpoenas, warrants, and similar requests), to enforce our terms, and to protect our rights and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information to the recipients described above: identifiers (such as basic contact details and order/account information); commercial information (such as order, shopping, and customer support information); and internet or other similar network activity (such as Usage Data) — to vendors and service providers, business partners, and affiliates. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We do not "sell" your personal information, and we do not "share" it for cross-context behavioral ("targeted") advertising, as those terms are defined under the California Consumer Privacy Act.

User-Generated Content

The Services may let you post product reviews or other content. If you submit content to any public area of the Services, it will be public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Websites and Links

Our Site may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites or the accuracy of information on them, and including a link does not imply our endorsement. Review their policies before using them.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion. We do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure in transit, so we recommend you do not use unsecure channels to send us sensitive information. How long we retain your personal information depends on factors such as whether we need it to provide the Services, maintain your account, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to access / know the personal information we hold about you.
- Right to delete personal information we maintain about you.
- Right to correct inaccurate personal information.
- Right of portability — to receive a copy of your personal information and, in certain cases, transfer it to a third party.
- Right to opt out of the "sale" or "sharing" of personal information, or its processing for targeted advertising. (If you visit our Site with a Global Privacy Control signal enabled, we will treat it as an opt-out request where required by law.)
- Restriction of processing, withdrawal of consent where we rely on it, and the right to appeal a declined request.
- Managing communication preferences — opt out of promotional emails any time using the unsubscribe link; we may still send non-promotional messages about your account or orders.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding, and you may use an authorized agent where permitted.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal or to lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including the United States, where it may be processed by our staff and third-party service providers and partners.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call 714-771-7007, email johnsonbrotherslapidary@gmail.com, or write to us at 1452 N. Batavia St., Orange, CA 92867, United States.