Shipping policy

Order processing
Orders are processed and shipped from our warehouse in Orange, California, Monday through Friday, excluding holidays. Most in-stock orders ship within 1-2 business days. Orders placed on weekends or holidays are processed the next business day. During busy periods, or for large or custom orders, processing may take longer, and we'll contact you if there's a significant delay.

Shipping rates and delivery
Shipping charges are calculated at checkout based on the weight of your order, the method you select, and your destination. Delivery times depend on the carrier and method chosen and begin once your order has shipped.

Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow some time for tracking to update after it is generated.

Local pickup
Local pickup is available at our Orange, California location. If you'd like to pick up your order in person, contact us before ordering to arrange it.

International shipping
We ship to select international destinations. International shipments may be subject to customs duties, taxes, and fees charged by the destination country. These are the responsibility of the recipient and are not included in your order total or shipping charges.

Address accuracy
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided at the time of purchase. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Lost, delayed, or damaged shipments
If your order is lost, significantly delayed, or arrives damaged, contact us at johnsonbrotherslapidary@gmail.com or 714-771-7007 and we'll help resolve it.

Questions
For any questions about shipping, contact us at johnsonbrotherslapidary@gmail.com or 714-771-7007, or write to us at 1452 N. Batavia St., Orange, CA 92867, United States.